Friday, April 3, 2009

Online Computer Help

The future for online computer help is very bright. No to you need to call a mobile computer technician and make an appointment during working hour which would mean you would need to take time off of work and sometimes wait for hours for the tech to arrive.

Today computer assistance often comes in the form of online computer help. You don’t even need to make a phone call. Online computer help arrives, well online. Many computer support companies offer online assistance through a service called RDP or Remote Desktop Protocol, whereby a computer support tech can provide online computer help remotely.

This means that services are delivered much faster to the customer, service is more efficient in most cases and costs are greatly reduced for the support service provider, traveling time to provide computer support on average equals half to two thirds of the entire job time. Traveling to the job, performing the repair or providing the service and then driving back to the workshop or to the next job, of course a food portion of cost savings are passed onto the client, the overall cost savings makes providing such a service common sense and increases the profitability of providing such a service while reducing cost to the client. It’s a win – win situation!

So why don’t we see more online computer help services, well that’s a good question! Well there are some technical considerations to consider.

  • Clients’ internet speed: a slow internet speed makes it hard to connect to and provide remote support to a client’s computer.
  • Modem type: some modems cannot cater for RDP or remote desktop services
  • Software issues: some software can hamper or prevent remote access to a client’s computer, preventing remote online help.
  • Security issues: there are potential security issues when the client’s network is setup for remote online help when a clients system is part of a wireless network. Extra precautions need to be taken.
  • Client education: some client education is required to ensure that technical requirements are met so remote desktop support services are unhindered.

To get around these issues many computer support firms provide a subscription service to online computer help, where they will make an on site visit and ensure your system and network can be accessed remotely. Many people find this a little intrusive to have a computer tech at their home when there is nothing wrong, also people hate contracts or subscription services.

For my own support business, I have provide a very simple solution where the customer can simply email a request for information regarding online computer support, from there I simply email the client detailed and easy to follow PDF file on how to prepare their computer for online computer help, support rates, a guide to requesting and establishing a connection and a short checklist to ensure that their online computer help is provided efficiently and hassle free!

To make an appointment for, or to receive details of online computer help.

Feel free to email me at or visit my website for more details.

John Salamon
Blue Fox Computers

1 comment:

  1. I was browsing the internet for websites related to PC technical support and I came across yours. Just want to say that I appreciate your effort for supply this type of vital information and I welcome your idea to be benevolent.