Online Computer Help

The future for online computer help is very bright. No to you need to call a mobile computer technician and make an appointment during working hour which would mean you would need to take time off of work and sometimes wait for hours for the tech to arrive.

Today computer assistance often comes in the form of online computer help. You don’t even need to make a phone call. Online computer help arrives, well online. Many computer support companies offer online assistance through a service called RDP or Remote Desktop Protocol, whereby a computer support tech can provide online computer help remotely.

This means that services are delivered much faster to the customer, service is more efficient in most cases and costs are greatly reduced for the support service provider, traveling time to provide computer support on average equals half to two thirds of the entire job time. Traveling to the job, performing the repair or providing the service and then driving back to the workshop or to the next job, of course a food portion of cost savings are passed onto the client, the overall cost savings makes providing such a service common sense and increases the profitability of providing such a service while reducing cost to the client. It’s a win – win situation!

So why don’t we see more online computer help services, well that’s a good question! Well there are some technical considerations to consider.

• Clients’ internet speed: a slow internet speed makes it hard to connect to and provide remote support to a client’s computer.
• Modem type: some modems cannot cater for RDP or remote desktop services
• Software issues: some software can hamper or prevent remote access to a client’s computer, preventing remote online help.
• Security issues: there are potential security issues when the client’s network is setup for remote online help when a clients system is part of a wireless network. Extra precautions need to be taken.
• Client education: some client education is required to ensure that technical requirements are met so remote desktop support services are unhindered.

To get around these issues many computer support firms provide a subscription service to online computer help, where they will make an on site visit and ensure your system and network can be accessed remotely. Many people find this a little intrusive to have a computer tech at their home when there is nothing wrong, also people hate contracts or subscription services.

For my own support business, I have provide a very simple solution where the customer can simply email a request for information regarding online computer support, from there I simply email the client detailed and easy to follow PDF file on how to prepare their computer for online computer help, support rates, a guide to requesting and establishing a connection and a short checklist to ensure that their online computer help is provided efficiently and hassle free!


To make an appointment for, or to receive details of online computer help.

Feel free to email me at dablufox@gmail.com or visit my website for more details.

www.bluefox.net.au

John Salamon
Blue Fox Computers

A Registry Cleaner that actually solves problems!

If you are anything like me, you probably check out new exciting software from Cnet downloads or load demo disks and test out all manner of new and exciting software that comes out. And that’s great; I’m always looking for really cool tools, entertainment software and other new software gadgets that either save me time or provide a function that no other software does, even though ninety percent of the trial or demo software I load up and try, I don’t use again and therefore un-install.

After a while, even a short while, doing this can in some instances create a serious negative impact on your computer’s performance. Now if you’re not one to run image files to get your computer running smoothly again, then I recommend you look at a registry cleaner which will give your computer’s registry a thorough clean and getting it working smooth and fast again, as well as solving and fixing potential problems which could quickly leave you stranded with a system that simply refuses to boot.

The program is Error Fix, now I am not a real fan of Registry Cleaners or any type of automated system maintenance software, from my experience a lot of them can cause more problems than they solve. But after trailing a fully activated version of Error Fix for the company to test on my Windows 7 machine, I was quietly impressed and decided that it would be a good idea to endorse it.


First looking at the software and wondering what carnage it was about to do with my system I ran a registry scan and come up with 526 problems, it was just a co-incidence that my computer was pretty dirty and muddled and was due for me to run an image file anyway, but after running the registry cleaner Error Fix and re-booting I quickly changed my mind about running an image file backup.

Before running Error Fix, Firefox and Flock (previous post) was freezing up, also after an extended period my computer was slowing right down and needed re-booting despite being a quad core behemoth with four gig of ram. Yet after running Error Fix my system ran, as far as I could tell, like the day I first installed the operating system. Very impressive!

Overall Error Fix is very easy to operate, much like many other registry cleaners really just without the weird and wonderful operating system problems afterwards!
So if you are in the market for a registry cleaner you can’t go past Error Fix, it will be one of the few programs that I will permanently add to my computer's running list.

Error Fix

Parasharia web directory

Having your computer serviced?

That’s right, most computer owners don’t realize that computers, just like cars do need regular service. Although the routine maintenance for a computer is usually much less involved than a car and not nearly as expensive; computer maintenance is essential to maintaining a healthy, smooth running and trouble free computer.

For the most part a computer service involves having the interior of your computer case and the processor heatsink/fan cleaned of collected dust, you can get away with having your computer serviced every twelve months.

For the large part having your case and processor/heatsink cleaned might seem trivial, but believe me ‘a lot of dust’ can collect on a processor heatsink in twelve months. This dust inevitably hampers airflow through the processor heatsink and therefore the heatsink holds more heat, which in turn will make your computer’s processor run hotter and slower, and can even reduce the life of not only the processor but the whole system.

Other maintenance services that can be performed during your computer's yearly service can also involve:

• Image file and backup reversion: when the operating system is ‘dirty’ or highly unorganized sometimes no amount of defragging the hard drive will help, so if you computer reseller or technician has been wise enough to create a clean backup image of your computer; it might be wise to have that backup image (operating system/Xp or Vista) reverted to its original clean, pristine state; where it will run like the first day you bought it
• Hard Defragmentation: Over time files on your hard drive will become fragmented or messy, and although it’s a simple operation to de-fragment you hard drive, let’s admit it many of us just don’t have the time. While your computer is off getting serviced, the hard drive should of course be defragmented.
• Hardware check: this might sound strange to the average person, but for us computer nerds we can come across signs of impending doom. That’s why as part of your computer’s servicing routine, a thorough hard drive and memory (Ram) check should be the final PC health check. If there is an impending problem with your hard drive or ram, it’s a good time to know about the problem while your personal data can be easily saved and transferred onto a new hard dive.
• Upgrade options: during your computers yearly service is an ideal time to weigh up the value of any hardware upgrades. It will save you an extra service bill and reduce your computer downtime.

Well I hope I have been helpful in providing useful information on the value of having a computer service regularly.

While you can service your own computer, there is of course risks involved and if your lack the confidence or technical know how it’s wise to have your computer service performed by a professional technician.

For prompt on site assistance, please feel free to contact me through my website.

Blue Fox Computers

Parasharia web directory